Can I buy a gift voucher?

Absolutely. Gift vouchers can be purchased on our website or from our shop in Dounby, Orkney. Vouchers are valid for one year and can be used on this website, the jewellery website or within the shop. We’ll send out a physical voucher to the recipient with a gift message, if you wish. 

I live outside the UK. Will you charge me VAT?

Our website will automatically deduct the VAT at the checkout if the package is to be sent to an address outside of the UK.

How are items shipped and when will I receive my order?

We dispatch our items using Royal Mail postal services.  Orders over £30 are posted out free of charge.  International orders are charged at £15.

UK delivery is around 2-5 working days and international delivery around 7 – 15 working days. 

Can you deliver to a different address?

Yes! If you’d prefer your items delivered to another address, let us know the details when placing the order.  We can also add a gift message too.  We will not include invoices with packages sent to an address other than the billing address, in case it is a gift.

Do you accept telephone orders?

We do indeed. Just call us on 01856 771 511. Our current shop hours are 9am - 5pm Monday to Saturday. 

What will my artwork be printed on?

We print on archival paper which together with the print process results in an archival lifespan of 80 years in daylight.  Hahnemühle Photo Rag has a super matt finish. The paper gives muted blacks with even colour reproduction, and excellent detail. The surface has minimal texture with a chalky smooth cotton feel which creates smooth colour gradients.  

Can you print on different papers or formats?

Yes indeed! We can custom print on canvas, metallic paper, gloss photopaper and beautiful aluminium for a glossy modern look, with or without borders. Please do contact us with the dimensions you require and we can send you a quote.

How big are the borders on my print?

A5 and A4 sizes have a 0.5 inch border all the way around the image and A3 and A2 sizes have a 1 inch border. If you would like a print without a border, please contact us.

Can I return my order?

If for any reason you are not completely satisfied with your online purchase and would like to exchange or refund, please return the item to us in its original condition within 14 days of receipt.  Refunds are made via the same payment method you used online.  Postage on returns is non-refundable.

Exempt from any exchange or refund are bespoke prints that have been customised to a customer’s request.

I have another question that’s not listed here

Then get in touch! Call us on 01856 771 511, or email us at hello@alisonmoore.co.uk